Terms & Conditions

1. Acceptance of terms

By accessing or using Allign, you agree to these Terms & Conditions. If you are using Allign on behalf of a business or other organization, you represent that you have authority to bind that organization to these terms.

2. The service

Allign is a WhatsApp-first operations platform designed to help businesses coordinate conversations, tasks, files, updates, and related operational work across supported channels and the web.

We may update, improve, modify, suspend, or discontinue all or part of the service from time to time.

3. Eligibility and account authority

You may use Allign only if you can lawfully enter into a binding agreement and your use complies with applicable law. Business customers are responsible for ensuring that their users, staff, and administrators access the service with appropriate authority.

4. WhatsApp and third-party services

Allign may depend on or integrate with third-party services, including Meta and WhatsApp services. Your use of those services may be subject to additional terms, policies, or technical requirements imposed by the relevant third party.

You are responsible for maintaining valid permissions, opt-ins, approvals, and account standing required for your use of third-party messaging services.

5. Customer responsibilities

Business customers are responsible for:

• the legality, accuracy, and integrity of messages, files, customer records, and other content submitted to Allign;
• obtaining any notices, consents, and opt-ins required under applicable law or third-party platform rules;
• protecting account credentials, devices, and administrator access;
• using Allign in a way that does not infringe privacy, intellectual property, or other rights.

6. Acceptable use

You may not use Allign to:

• violate law, regulation, or binding contractual obligations;
• send unlawful, deceptive, abusive, infringing, or spam-like content;
• interfere with, disrupt, or compromise the security of the service;
• reverse engineer, copy, scrape, or misuse the service except as permitted by law;
• use Allign in a way that breaches WhatsApp, Meta, or other third-party platform policies.

7. Fees and commercial terms

Some parts of Allign may be offered free of charge, while others may require payment under a separate order form, proposal, invoice, or written agreement. Unless otherwise agreed in writing, fees are non-refundable to the maximum extent permitted by law.

8. Intellectual property

Allign, including its software, website content, design, branding, and related materials, is owned by or licensed to Shuttle Technologies Pty Ltd and is protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the service in accordance with these terms and any separate commercial agreement with us.

9. Availability, support, and beta features

We aim to operate Allign reliably, but we do not guarantee that the service will always be uninterrupted, error-free, or available in all regions or channels. Beta or preview features may be incomplete and may change more frequently.

10. Termination

We may suspend or terminate access to Allign if we believe you have breached these terms, created risk for the service or third parties, or where suspension is required for legal, technical, or security reasons. You may stop using Allign at any time.

11. Disclaimers

To the maximum extent permitted by law, Allign is provided “as is” and “as available”. We disclaim all warranties not expressly stated, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, Shuttle Technologies Pty Ltd will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity arising out of or related to your use of Allign.

13. Governing law

Unless otherwise required by applicable law or agreed in a separate written contract, these Terms & Conditions are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

14. Contact

Allign.us is a product owned and operated by Shuttle Technologies Pty Ltd. Questions about these terms can be sent to support@allign.us.